It's Your Money.
The most important job we do for our clients is to watch their money as if it were our own. All of our team members are constantly checking all their costs, as well as their subcontract and supplier quotes, to make sure that any items purchased are reasonable in price. The last thing we want is for a client to think we wasted their money or overcharged them in any way.
The Richardson & Richardson Difference
In the early 1980s, we worked in an area in Southeastern New Mexico and West Texas commonly known as the “Oil Patch.” Things were pretty good – banks would loan money on anything and the construction industry was booming. We performed a lot of traditional low bid, architect-driven projects. These projects typically lacked real customer relationships. This all changed overnight.
The “Oil Patch” abruptly crashed in 1984 and all bets were off. Every business in the area either closed or came close to closing overnight. We were fortunate to remain open, but we knew we had to fundamentally change the way we did business. The first task was to streamline the company and make it financially solvent. We became conscious of our clients' money, striving to help them get the most value out of their investment. To this day, our cost-consciousness and focus on customer relationships continue to differentiate us from our competition.
Secondly, we knew providing top-notch customer service and incorporating value-added services was the way we really wanted to do business. To us, customer service meant that we would do anything for a client and would charge a fair price to do it. Additionally, when we were able to identify money-saving changes, we would give a credit to our client.
Today, we utilize state-of-the-art construction management software that allows us to track every detail of a job. Upon final completion of the project, our project manager reviews the actual costs of the job and adjusts for any changes made. Oftentimes, on projects that have generated numerous changes, we have even repriced the completed job as if it was a fee-based project and charged the owner the lesser of the two amounts. Taking care of your money is part of our culture and what we do at Richardson & Richardson. And, with a repeat client and referral rate of 75%, we think we're on the right track.
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